INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Can an order be cancelled?
- An order can be cancelled prior to dispatch for delivery from our warehouse. You may cancel the order by selecting the cancel function in the order page of your account, via email to us or by giving us a call.
- If you had made payment then a refund will follow, subject to the terms of our Refund Policy.
How to cancel an order
- To cancel an order, you may send an email to khwestlife@gmail.com or give us a call on ########.
How can I return an item?
- To cancel an order, you may send an email to khwestlife@gmail.com or give us a call on ########.
- An order can be cancelled prior to dispatch for delivery from us.
- If you had made payment then a refund will follow, subject to the terms of our Refund Policy.
What is the returns policy?
- Please refer to the Returns Policy document for more information.
- Note that our products have a specific return and/or warranty policy attached to them. We encourage you to read our refund policy and all additional information before making a purchase.
What refund options are available for returns?
- We want you to be happy with every purchase you make at Khwest Life but if not satisfied we can;
- Repair/Replace it
- Issue a voucher to the value of the purchase
- Institute a cash refund subject to the “Returns and Refund” terms
- Please refer to the Returns Policy document for more information.
What refHow will I know my return request has been received?und options are available for returns?
- Once you send us an email, we will be in contact with you within seven (7) days to begin initiating the process.
How long does it take to process a return?
- Depending on where you reside it can take up to 25 business days to successfully process a return.
How do I log a complaint or feedback?
- Contact us via email at khwestlife@gmail.com, leave a message on the Contact Us page, or drop us a whatsapp on +#####.
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