Information questions
Frequently Asked Questions
Can Order be Cancelled?
- Yes, but only within 24 hours of placing your order. After this period, production begins, and cancellations/refunds will not be possible.
How long will it take to receive my order?
- Your order is handcrafted within 3-4 business days before being shipped. Delivery time depends on your location and the shipping provider.
What if my package is delayed?
- We ship through a third-party courier and cannot control delays. However, you will receive tracking details to monitor your shipment.
What if my order is damaged or incorrect?
- If your product arrives defective or incorrect, contact us within 7 days of receiving it. We will arrange a return and issue a replacement or refund.
Do you offer refunds for shipping delays?
- No, since we do not handle shipping directly, we cannot issue refunds for courier-related delays.
Can I return my order if I change my mind?
- No, as all our items are made to order. Returns are only accepted for defective or incorrect items.
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