SANHYDRO TERMS AND CONDITIONS
The services provided by Sanhydro are exclusively governed by these terms and conditions to the exclusion of all and any other terms and conditions, whether written or oral. No alteration to these terms and conditions shall be valid unless made in writing and signed on behalf of Sanhydro by a director of the company. These terms and conditions shall apply upon confirmation by Sanhydro of a booking; whether submitted via our website, by email, by letter or other paper medium, or taken by telephone and confirmed by any of these means.
Pricing & Payment Terms
All prices for our services are as set out on your booking form. The applicable hourly rates are subject to change and existing customers will be given 30 days notice of any price changes. The suggested times for services are based on a sole operator and may be varied where the operator is accompanied. Calls shall be deemed to commence when the operator arrives at the customers address and begins to unload equipment required for the services and shall continue for the purposes of our charges notwithstanding any delay or failure to provide access by the customer. The suggested times for all calls shall be deemed to include up to five minutes for each hour for the purposes of loading and unloading equipment from the operators vehicle. This shall apply for each hour up to the first four hours of each call on any given day. All customers may pay by credit card, debit card, or cheque. For regular cleans – payment must be made to Sanhydro at least one service in advance. For one-off cleans – your credit/debit card provided at the time of booking will be charged on or around the day of service. By placing a booking, you agree that we may use credit/debit card details provided for this purpose without further authority. Two price levels are given, at the time of booking, based on: 1) a regular clean comprising of four consecutive cleans which take place weekly, bi-weekly (fortnightly) or four-weekly, or 2) a one-off clean. These are mentioned on the booking form via our Internet website or in paper form.
Cancellation / Non Delivery Of Services
Customer Cancellation / Non Attendance
Regular Clean Cancellation. Regular cleaning prices are set lower than the One-Off Cleaning process on the basis that at least four cleans will be provided. If the service is cancelled before four cleans have taken place, those cleans which have taken place will be charged at the full One-Off Cleaning rate. After four cleans have taken place, cancellations of further cleans will be charged at 100% where less than 2 working days notice is given. One–Off Clean Cancellation. For cancellations we require a minimum of 2 working days notice to avoid a full service charge. If Sanhydro is unable to gain access to the property, for the purposes of any regular or one-off clean, as a result of customer failure to make reasonable arrangements for access Sanhydro will charge the full cancellation fee.
Sanhydro Cancellation / Non Attendance
Sanhydro will not be liable for any delay to or cancellation of the services caused by circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus). In such circumstances Sanhydro will use its best endeavor’s to arrange an alternative time suitable to both parties for the performance of its services. Where Sanhydro fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time and in no event shall Sanhydro be liable for any other losses including loss of profit or consequential loss.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013(the Regulations)
Where a booking constitutes a distance contract pursuant to the Regulations, you will have the right to cancel the contract within 14 days of the formation of the contract, but you will not have the right to cancel the contract where Sanhydro have commenced the cleaning services.
Working Conditions Health and Safety
In order to protect our employees and agents, they are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem. In this event the customer will be charged 100% of the cost of the clean. If the cleaning is rescheduled (after the environment has been rendered safe), the customer will be charged a fee equivalent to 50% of the cost of the original clean together with the cost of the rescheduled clean.
Equal Opportunities
Sanhydro is an Equal Opportunities Employer. We recruit our employees on the basis of their ability to do the job and aim to ensure that all employees are treated equally regardless of ethnic origin, religion, sex, age, marital status, nationality, sexual orientation or disability.
Use Of Customers’ Equipment
Our staff are strictly instructed not to use any personal equipment provided by customers on their premises. However if customers request for our staff to use their equipment Sanhydro shall not be liable for any loss or damage as a result.
Liability Key Holding
Sanhydro undertakes to provide absolute security for your keys at all times. In the unlikely event of any keys being lost by Sanhydro, we will make appropriate arrangements as soon as reasonably possible. Sanhydro shall not be liable for any loss or damage as a result of a delay caused by the customer.
Liability for death or personal injury
Nothing in these terms and conditions or our contract with you shall limit or exclude Sanhydro liability for death or personal injury caused by negligence.
Liability for customers’ property
We cannot accept responsibility for fading of or damage to wallpaper or painted surfaces or to carpets soft furnishings or leather furniture if specifically asked to clean them. Nor can we accept responsibility for damage to wooden floors if we are asked to clean with a wet mop.
Complaints
In the event of you being dissatisfied with the service you have received from Sanhydro, you should contact Sanhydro within 24 hours. Sanhydro will endeavor to ensure that all your concerns and complaints are resolved quickly and amicably.
Compensation
Damage to/Loss of Property. In the event of damage or loss as a result of negligence, the liability of Sanhydro shall be limited (at Sanhydro discretion) to repair or the replacement cost of the item, taking into account its age and condition. Sanhydro shall not in any event be liable for any loss of profit or consequential loss. Our maximum liability for damage to property shall be limited to the total cost of the services provided on the day or during the period in question.
Claiming Compensation
Any claim for compensation must be emailed to contact-us@sanhydro.com as soon as possible and in any event within 24 hrs of the damage occurring.
Use Of Customer information
The information you give will be held and used by Sanhydro to perform the business for which we are registered. This may include sending you details of Sanhydro offers and services that may be of interest to you.
Employment of Our Staff By The Customer
You agree that you will not employ or engage any of our staff to clean or engage in any home related services for you within twelve months of the last time that member of staff cleaned for you under this contract for services. If you breach this undertaking you recognize that this will cause us loss and as such you agree to pay us a referral fee for that staff member of £1750 which we both recognize as a genuine measure of our loss of profit and the cost of finding and training their replacement.
Governing Law
This Agreement shall be subject to English Law and to the non-exclusive jurisdiction of the English courts.